1. Overview

2. Payment Methods

Accepted Payment Methods

• Major credit and debit cards – Visa and Mastercard

Payment Security

• All payments are processed through PCI-compliant payment processors
• We do not store your payment card information on our servers
• Transactions are encrypted and secured using industry-standard protocols

3. Pricing and Billing

Currency

• All prices are displayed and charged in EUR (€)
• Exchange rates for international transactions are determined by your payment provider

Account Credits System

• 1 coin = €1.00
• Minimum top-up amount: €5
• Maximum top-up amount: €1,500
• Credits are added to your account immediately upon successful payment

Game Pricing

• Each game category has individual per-minute pricing
• Prices are clearly displayed before starting any paid session
• Time tracking begins immediately when a game session starts
• Billing occurs in real-time based on actual usage

4. Free Trial

Trial Terms

• New users receive a 15-minute free trial after completing the cognitive assessment
• Free trial time begins when you start your first game session
• Trial time cannot be paused or transferred between games
• No payment information required for the free trial

5. Billing and Charges

Automatic Deductions

• Game time is automatically deducted from your account balance
• Insufficient balance will prevent access to paid games
• You will receive notifications when your balance is low

Transaction Records

• All transactions are recorded in your account’s payment history
• Transaction details include date, amount, and purpose
• Receipts are available for download from your account

6. Refund Policy

General Refund Terms

Eligible Refund Scenarios

• Technical Issues: Significant technical problems that prevent service use and cannot be resolved within a reasonable timeframe
• Unauthorized Transactions: Charges made without your authorization (subject to investigation)
• Service Unavailability: Extended service outages lasting more than 24 hours
• Billing Errors: Incorrect charges due to system errors

Non-Refundable Scenarios

• Used Game Time: Time already spent in games cannot be refunded
• Free Trial: No refunds apply to the free trial period
• Change of Mind: Personal decisions to discontinue service
• Account Violations: Refunds will not be provided for accounts terminated due to Terms violations

Refund Process

1. Request Submission: Contact our support team within 30 days of the transaction
2. Investigation: We will review your request and may require additional information
3. Decision: Refund decisions will be communicated within 5-7 business days
4. Processing: Approved refunds are processed within 7-14 business days to the original payment method

7. Age Requirements

8. Dispute Resolution

Payment Disputes

• Contact us directly before initiating chargebacks with your payment provider
• We are committed to resolving payment issues promptly and fairly
• Chargebacks may result in account suspension pending resolution

Consumer Rights

• This policy does not limit your statutory consumer rights under applicable law
• Some jurisdictions may provide additional protections for digital purchases

9. Account Credits and Expiration

Credit Validity

• Purchased account credits do not expire unless required by local law
• Credits remain available for use throughout the lifetime of your account
• Credits are non-transferable between accounts

Account Closure

• Upon voluntary account closure, unused credits may be refunded at our discretion
• Account termination due to violations may result in forfeiture of remaining credits
• Dormant accounts may be subject to maintenance fees after extended periods of inactivity

10. Price Changes

Notification of Changes

• We reserve the right to modify game pricing with 30 days’ notice
• Significant price changes will be communicated via email and platform notifications
• Existing account credits maintain their value regardless of price changes

11. Tax Obligations

Tax Inclusion

• Displayed prices include all applicable taxes where required
• Additional taxes may apply based on your location and local regulations
• Tax receipts are available upon request

12. Policy Updates

13. Contact Information

Refund Request Information

• Your account username or email
• Transaction ID or payment reference
• Date and amount of the transaction
• Detailed explanation of the issue
• Any supporting documentation